Frequently Asked Questions

ITZLUNA Finance is an advanced AI-powered cryptocurrency trading platform that combines machine learning, sentiment analysis, and automated trading to help users maximize their trading potential. Our platform uses sophisticated algorithms to analyze market data and execute trades on your behalf.

Getting started is easy! Simply click on "Launch Dashboard" from the homepage, connect your exchange API keys, and configure your trading preferences. Our platform will guide you through the setup process step by step.

No prior trading experience is required. Our AI handles the complex trading decisions for you. However, we recommend familiarizing yourself with basic cryptocurrency concepts and our risk management settings.

ITZLUNA currently supports major exchanges including Binance, Coinbase Pro, Kraken, and more. We're continuously adding support for additional exchanges based on user demand.

Our AI uses multiple machine learning models including neural networks and reinforcement learning to analyze historical price data, market indicators, and sentiment from social media. The system continuously learns and adapts to changing market conditions.

Yes! You can adjust risk parameters, set stop-loss limits, choose which cryptocurrencies to trade, and configure many other settings to match your trading style and risk tolerance.

ITZLUNA doesn't hold your funds. You maintain custody of your assets on the exchange. The minimum trading amount depends on your exchange's requirements, typically starting from $100-$500.

Security is our top priority. We use industry-standard encryption, never store your exchange passwords, and only request API keys with trading permissions (not withdrawal permissions). Your funds always remain on your exchange account.

Your API keys are encrypted using AES-256 encryption and stored securely. We recommend creating API keys with trading-only permissions and no withdrawal capabilities for maximum security.

Cryptocurrency trading carries inherent risks including market volatility and potential losses. While our AI aims to maximize returns, no trading system can guarantee profits. We recommend starting with small amounts and using our risk management features.

We offer flexible pricing plans based on your trading volume and feature requirements. Contact our sales team or check the dashboard for current pricing options.

Yes! New users can access our demo mode to explore the platform's features and see historical performance data before committing to a paid plan.

We offer multiple support channels including email (support@itzluna.ai), Telegram (@ITZ_LUNA_bot), and our Discord community. Visit our Support Center for detailed guides and tutorials.

Our support team is available Monday-Friday 9:00 AM - 6:00 PM UTC, and Saturday 10:00 AM - 4:00 PM UTC. For urgent matters outside these hours, use our Telegram support channel.