Privacy Policy

Last Updated: November 7, 2025

At ITZLUNA Finance, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Account credentials and authentication data
  • Exchange API keys and trading credentials
  • Payment and billing information
  • Communication preferences

Trading and Usage Data

  • Trading history and transaction data
  • Portfolio information and holdings
  • Platform usage patterns and preferences
  • Device information and IP addresses
  • Browser type and operating system

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, operate, and maintain our trading platform
  • Trading Operations: To execute trades and manage your portfolio
  • Personalization: To customize your experience and improve our AI algorithms
  • Communication: To send you updates, alerts, and support messages
  • Analytics: To analyze usage patterns and improve our services
  • Security: To detect fraud, prevent abuse, and protect user accounts
  • Compliance: To comply with legal obligations and regulations

3. How We Protect Your Information

We implement industry-standard security measures to protect your data:

  • Encryption: All sensitive data is encrypted using AES-256 encryption
  • Secure Storage: API keys and credentials are stored in encrypted databases
  • Access Controls: Strict access controls limit who can view your information
  • Monitoring: Continuous security monitoring and threat detection
  • Regular Audits: Periodic security audits and penetration testing
  • Secure Communications: All data transmission uses SSL/TLS encryption

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Exchange Partners: With cryptocurrency exchanges to execute trades on your behalf
  • Service Providers: With trusted third-party services that help us operate our platform
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize information sharing

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze platform usage and performance
  • Improve user experience

You can control cookie settings through your browser preferences.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

You may request deletion of your account and data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt out of marketing communications
  • Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@itzluna.ai

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

ITZLUNA Finance is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Your privacy is important to us. We are committed to protecting your personal information and using it responsibly.